October 16, 2021

Hüseyin Babal

Health Article

The old man learned from the robot that he would die soon

3 min read

A doctor in California told his patient that he would die in a few days, by remotely connecting to a screen on a robot.

Ernest Quintana, 78, was at Kaiser Permanente Medical Center when a doctor appearing on a robot screen told him he would die in a few days. A family friend’s status posted on social media, “This is not the way to show the value and compassion given to a patient.” he criticized. The hospital apologized for not meeting the family’s expectations. Quintana passed away the day after the incident.

A friend of the old man’s daughter, Julianne Spangler, shared a photo of the robot on Facebook, saying, “This robot told Mr. Quintana that his lungs are gone, the only remaining option is to remove the oxygen mask and administer morphine for a comfortable death.” said. Speaking to the BBC later, the woman described the situation as “extremely frustrating” and “a grotesque arising from the conflict between technology and care”. “I think technological advances in medicine are amazing, but we need to be careful where and when they’re used,” Spangler said. said.

There was no one else with him but his grandson.

Quintana’s granddaughter, Annalisa Wilharm, said she was the only one with her grandfather at the time of the incident, and she struggled not to cry. Wilharm said, “I looked up and that robot was standing at the door. On the screen was a doctor who appeared to be sitting in a chair in another room. He later said that he got the MRI results and that the lungs were gone, there was nothing left to work with. I was about to go crazy inside. I was trying not to cry. I was trying not to shout because at the time it was just me with my grandfather. My grandfather got the worst news in his life when he was without his wife of 58 years.” said.

When Quintana’s wife arrived at the hospital, she had an argument with the hospital staff about this way of reporting the news. Annalisa Wilharm nurses to Quintana’s wife, “That’s our rule. This is how we work,” he said.

Michelle Gaskill-Hames, vice president of hospitals in Kaiser Permanente’s Greater South Alameda Region, stated that it is mandatory to have a nurse or doctor in the room when doctors provide remote consultation in hospitals. “The evening remote call was a continuation of the previous doctor’s appointment. It did not replace previous interviews with the patient and family members and was not used to explain the initial diagnosis. However, we do not support or encourage technology to replace personal relationships between physicians and their patients. We understand how important this is to everyone, and we regret not meeting the family’s expectations. We will use this as an opportunity to improve the patient experience in remote video use.” said.

Source: BBC

Ernest Quintana, 78, was at Kaiser Permanente Medical Center when a doctor appearing on a robot screen told him he would die in a few days. A family friend’s status posted on social media, “This is not the way to show the value and compassion given to a patient.” he criticized. The hospital apologized for not meeting the family’s expectations. Quintana passed away the day after the incident.

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